Computers and Tutors
Sales, Service, and Training
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Commonly Asked Questions (FAQ's)
 
  • What is an FAQ?
  • Why is the nickname of the company C.A.T.'s?
  • What types of computers does Computers and Tutors support?
  • What is your fee schedule?
  • What types of payments are accepted and when are invoices due?
  • What if I have a large job or want to have Computers and Tutors technicians on call?
  • What types of services are available?
  • What other types of consulting services are available?  


Q: What is an FAQ?
A: FAQ is an acronym for "Frequently Asked Questions."
Q: Why is the nickname of the company C.A.T.'s?
A: The company name is Computers and Tutors and the specific letters from each word spell out the nickname C.A.T.'s. In fact, the company logo has two cats working on a computer. (They must be having fun chasing that mouse.)
Q: What types of computers does Computers and Tutors support?
A: Our primary focus of support is for computers running the Windows operating system and small computer networks.
Q: What is your fee schedule?
A: We typically charge our customers an hourly rate for services, as do most other service professionals.
Q: What types of payments are accepted and when are invoices due?
A: Through the Google Checkout on our site, we accept all forms of credit card payments accepted by Google. Cash, of course is always gladly accepted. Invoices are due immediately, upon submission after the completion of the services rendered.
Q: What if I have a large job or want to have Computers and Tutors technicians on call?
A: Computers and Tutors is open to negotiate contracted rates for certain types of guaranteed services. Please use the e-mail form located on our Contact Us page to request additional information.
Q: What types of services are available?
A: Computers and Tutors offers initial purchase consultation services, as well as after purchase setup, and extensive troubleshooting support services. We offer a full complement of software training services on the full suite of Microsoft office programs, E-mail, and the Internet. Additional training and support services are offered for digital cameras, photo editing software, MP3/iPod devices, and SmartPhones. Please contact us to discuss your specific requirements.
Q: What other types of consulting services are available?
A: Additionally, Computers and Tutors offers support for the registration, creation, and maintenance of websites. Please contact us for further information.